Hospitality and Outdoor
Starting Date: ASAP
Establishment: Hotel (Boutique)
Additional Benefits:
UniformOther
Receptionist | Cape Town
Introduction
A sophisticated five-star boutique retreat in Cape Town is seeking a polished and guest-focused Receptionist to join its front-of-house team. The successful candidate will create a warm first impression, manage daily reception duties and provide attentive service throughout each guest’s stay. This live-out opportunity is suited to a professional Cape Town resident who has their own accommodation and understands the expectations of luxury hospitality.
Job Description & Requirements:
- Welcome guests warmly and provide professional, personalised service from arrival through to departure.
- Manage guest check-ins and check-outs accurately and efficiently.
- Handle telephone calls, emails, enquiries and reservation-related communication in a professional manner.
- Maintain accurate guest profiles, booking details, accounts and reception records.
- Assist guests with information about the retreat, local attractions, transport and available services.
- Coordinate guest requests with Housekeeping, Maintenance and other operational departments.
- Monitor room status information and communicate updates to the relevant team members.
- Process payments, prepare invoices and support accurate daily reception procedures.
- Handle guest feedback and service concerns calmly, discreetly and professionally.
- Assist with reservations, confirmations, amendments and cancellations when required.
- Maintain a clean, organised and welcoming reception area at all times.
- Complete shift handovers and ensure important guest information is communicated accurately.
- Follow the retreat’s security, confidentiality, health and safety procedures.
- Previous reception or front-office experience within a hospitality environment is essential.
- Experience within a five-star hotel, luxury lodge or boutique retreat is highly advantageous.
- Strong guest relations, communication and administrative skills are required.
- A professional appearance and a warm, confident telephone manner are essential.
- Good computer literacy and experience with hospitality property-management systems would be advantageous.
- Ability to remain calm, organised and service-focused in a busy environment.
- Strong attention to detail and the ability to manage several priorities effectively.
- Willingness to work shifts, weekends and public holidays according to operational requirements.
- Must already reside in Cape Town and have their own accommodation.
- Relevant hospitality or front-office training would be advantageous.
Package
- Salary: Based on experience
- Accommodation: Live-out
