Hospitality and Outdoor
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Night Auditor Hotel Hospitality Job | 5-Star Hotel Cape Town
Introduction for the Night Auditor
A luxury 5-star hotel in Cape Town is seeking a professional and detail-oriented Night Auditor to join its Front Office team. This exciting opportunity is ideal for an individual with a passion for hospitality, exceptional customer service skills, and a strong understanding of hotel financial procedures.
Additionally, this position requires a candidate who can work independently, maintain a professional demeanor under pressure, and ensure the accuracy of all financial reporting processes. Furthermore, strong communication skills, attention to detail, and the ability to balance guest service with auditing responsibilities are essential for success in this role.
Moreover, the successful candidate will play a key role in maintaining seamless overnight operations while delivering exceptional guest experiences. Ultimately, the role aims to support smooth hotel operations and outstanding guest satisfaction.
Duties and Responsibilities for the Night Auditor
- Welcome guests and facilitate check-ins and check-outs
- Handle guest enquiries, complaints, and special requests professionally
- Perform daily night audit procedures and end-of-day balancing
- Reconcile guest accounts, revenue, and payment transactions
- Verify the accuracy of all room and departmental charges
- Prepare daily financial and operational reports for management
- Process cash, credit card, and account transactions
- Coordinate with housekeeping, security, and maintenance teams
- Maintain accurate guest records within the property management system
- Ensure compliance with hotel policies and procedures
- Deliver exceptional guest service in line with 5-star standards
Minimum Requirements for the Night Auditor
- Grade 12 / Matric / Diploma or Certificate
- Previous Night Auditor or Front Office experience within a 5* hotel environment
- Experience working with Opera, Protel, or similar PMS systems
- Strong numerical, financial, and reconciliation skills
- Excellent communication and interpersonal abilities
- Proficiency in Microsoft Office applications
- Ability to work independently and make sound decisions
- Strong attention to detail and accuracy
- Professional appearance and presentation
- Ability to work night shifts, weekends, and public holidays
Salary: Market Related / Live out position
Start Date: to be discussed
