Hospitality and Outdoor
Starting Date: 1 - 2 Months notice will be respected
Establishment: Game Lodge
Additional Benefits:
Housing
Lodge Manager
5-Star Safari Lodge – Botswana
An exciting opportunity is available for an accomplished Lodge Manager to lead the daily operations of a luxury lodge in Botswana. This role requires a hands-on hospitality professional who understands five-star service, develops strong teams and places the guest experience at the centre of every decision. The successful candidate will build on an established offering while introducing thoughtful ideas that keep the lodge fresh, relevant and true to the history and character of its location.
Job Description & Requirements:
- Take responsibility for the lodge’s day-to-day operations and all areas affecting the guest experience.
- Maintain consistently high operational, service and presentation standards across the property.
- Support departmental heads in achieving and exceeding established guest satisfaction scores.
- Develop fresh guest experiences and memorable touches across accommodation, food, activities and service.
- Build genuine relationships with new and returning guests.
- Promote a strong culture of guest care and meaningful guest interaction throughout every department.
- Work closely with managers, butlers, guides, housekeepers and other team members to coordinate guest delight activities.
- Ensure brand standards, service values and the property’s operating principles remain visible in daily operations.
- Monitor lodge action lists and ensure agreed tasks are completed within budget.
- Assist with monthly planning relating to training, guest requirements and staffing levels.
- Identify and prioritise departmental training needs and implement measurable training plans.
- Establish and maintain a skills matrix, assessing team members against the required standards.
- Provide practical leadership, coaching and support to the management team and lodge employees.
- A Hospitality or Business Management qualification is essential.
- A minimum of five years’ experience running a five-star operation as a Lodge Manager or in a similar senior role is essential.
- Proven service-industry experience involving both guests and employees is required.
- A good command of English and strong guest communication skills are essential.
- Must be outgoing, warm, approachable and confident when engaging with affluent guests.
- Should be well presented, honest, diligent and self-motivated.
- Must work effectively under pressure, meet deadlines and remain attentive to detail.
Package
- Salary:
- Accommodation: Live-in
