Hospitality and Outdoor
Starting Date: ASAP
Establishment: Hotel (Boutique)
Additional Benefits:
UniformOther
Housekeeping Supervisor | Cape Town
Introduction
An exclusive five-star boutique retreat in Cape Town is seeking a professional and detail-focused Housekeeping Supervisor. The successful candidate will oversee daily housekeeping activities, support the team and ensure that guest rooms and public areas consistently meet luxury hospitality standards. This is a live-out position for a Cape Town resident with their own accommodation.
Job Description & Requirements:
- Supervise daily housekeeping operations across guest rooms, public areas and back-of-house facilities.
- Allocate duties and conduct clear shift briefings to ensure operational priorities are understood.
- Inspect guest rooms and communal areas before release, ensuring exceptional cleanliness and presentation.
- Monitor turndown services, room readiness and special guest requests.
- Lead by example and support the housekeeping team during busy periods.
- Coach team members on luxury cleaning standards, attention to detail and efficient working methods.
- Coordinate room status updates and communicate closely with Front Office and Maintenance.
- Report maintenance concerns, damaged items and operational issues promptly.
- Monitor linen, guest amenities, cleaning materials and housekeeping equipment.
- Assist with stock counts and help prevent unnecessary loss, waste or breakages.
- Ensure cleaning chemicals and equipment are used, stored and maintained safely.
- Manage lost property according to the retreat’s procedures.
- Support staff scheduling, attendance monitoring and effective shift handovers.
- Respond to guest requests discreetly, professionally and efficiently.
- Previous housekeeping experience within a hotel, lodge, retreat or similar hospitality environment is essential.
- Previous supervisory or team leadership experience is essential.
- Experience within a five-star or luxury boutique establishment is highly advantageous.
- Strong knowledge of room inspections and luxury housekeeping standards is required.
- Excellent attention to detail, organisation and time-management skills.
- Confident communication skills and the ability to motivate a housekeeping team.
- Professional presentation and a discreet, guest-focused approach.
- Ability to work shifts, weekends and public holidays according to operational requirements.
- Must already reside in Cape Town and have their own accommodation.
- Relevant hospitality or housekeeping training would be advantageous.
Package
- Salary: Based on experience
- Accommodation: Live-out
