Housekeeping Manager | Eastern Cape

Introduction & Job Overview

A luxury safari lodge is seeking an experienced and detail-oriented Housekeeping Manager to join their team. This role is essential in ensuring that guest rooms, public areas, and back-of-house spaces consistently meet the highest standards of cleanliness, presentation, and service expected in a premium hospitality environment.

This includes leading Room Attendants, allocating tasks, inspecting rooms, and maintaining strict quality control measures. Ensuring guest satisfaction remains a top priority, as the Housekeeping Manager will also respond to guest requests, manage special arrangements, and resolve queries efficiently and professionally.

The role requires a hands-on individual with strong leadership abilities, excellent attention to detail, and a proactive approach to maintaining operational standards. Working in a dynamic safari lodge setting, the ideal candidate must be adaptable and comfortable in a physically active, outdoor environment while adhering to strict safety protocols around wildlife and lodge operations.

This is an exciting opportunity for a motivated hospitality professional who takes pride in delivering exceptional service standards and enjoys working within a unique, high-end safari lodge environment. The position offers both professional growth and the chance to be part of a dedicated team focused on creating outstanding guest experiences.

Job Requirements & Responsibilities

Operational Supervision

Supervise daily housekeeping operations on assigned floors or lodge areas
Allocate rooms and deep-cleaning tasks to Room Attendants
Oversee room-making and turndown service
Inspect guest rooms, corridors, and back-of-house areas
Ensure compliance with housekeeping SOPs and lodge standards

Guest Service & Quality Control

Deliver professional and friendly service at all times
Manage guest requests and VIP arrangements
Resolve guest concerns efficiently
Maintain knowledge of room categories and lodge facilities
Ensure consistent quality control and guest satisfaction

Administration & Coordination

Manage lost and found procedures
Report maintenance issues promptly
Support training and performance monitoring of staff
Maintain accurate housekeeping records and communication

Health, Safety & Compliance

Ensure compliance with health, safety, and fire regulations
Promote safe use of equipment and chemicals
Maintain strong interdepartmental relationships

Core Competencies

Previous housekeeping supervisory experience
Strong leadership and organisational skills
Excellent attention to detail
Good English communication skills
Basic computer literacy
Ability to work shifts, weekends, and public holidays

Salary:

Competitive, based on experience and live in position

Start Date:

As soon as possible