Hospitality and Outdoor
Meals
Uniform
Other
Front Office Manager | Sabie
Introduction
Lodge in Sabie is seeking an experienced and professional Front Office Manager to oversee guest services and front office operations. This exciting opportunity is ideal for a hospitality professional who is passionate about guest satisfaction, operational excellence, and leading high-performing teams in a luxury lodge environment.
As the Front Office Manager, you will be responsible for ensuring that every guest receives exceptional service from arrival to departure. You will oversee all front office operations, manage reception and guest service staff, and maintain the highest standards of hospitality. Your ability to create memorable guest experiences while ensuring efficient daily operations will be essential to your success in the role.
The successful candidate will have previous management experience within a luxury lodge, hotel, or resort and possess strong working knowledge of PMS. You will be responsible for supervising front office processes, resolving guest concerns, managing team performance, and ensuring that operational procedures are followed consistently.
This role requires excellent leadership, communication, and problem-solving skills. You must be able to work effectively under pressure while maintaining a professional and guest-focused approach. A hands-on management style, strong organisational abilities, and a commitment to service excellence are key requirements for this position.
Working within a beautiful game lodge setting, you will have the opportunity to contribute directly to guest satisfaction and the overall success of the property. If you are passionate about hospitality, enjoy leading teams, and thrive in a luxury environment, this could be the perfect next step in your career.
Job Requirements & Description
Key Responsibilities
- Oversee daily front office and guest service operations.
- Ensure exceptional guest experiences from arrival to departure.
- Lead, manage, and motivate the Front Office team.
- Supervise reception procedures and guest interactions.
- Manage guest enquiries, requests, and complaints professionally.
- Ensure effective use of Opera PMS for reservations and guest management.
- Monitor service standards and operational efficiency.
- Coordinate with housekeeping and other lodge departments.
- Conduct staff training and performance management.
- Maintain accurate guest records and operational reporting.
- Resolve operational challenges and guest concerns promptly.
- Ensure lodge standards and procedures are consistently followed.
Minimum Requirements
- Minimum 2–3 years’ experience in a Front of House Manager or similar management position within a luxury lodge
- PMS experience is essential.
- Previous experience managing a Front Office team.
- Excellent guest relations and customer service skills.
- Strong leadership, organisational, and problem-solving abilities.
- Professional communication and interpersonal skills.
- Ability to multitask and perform well under pressure.
- Strong attention to detail and commitment to guest satisfaction.
- Valid driver’s licence will be advantageous.
Salary: Negotiable depending on experience
Onsite Accommodation: Provided
Start Date: November / December 2026
