Hospitality & Outdoor
Starting Date: ASAP
Establishment: Hotel
Hospitality and Outdoor – New Vacancy – Front of House Manager
Aparthotel – Cape Town – Western Cape
Hospitality & Outdoor is seeking an experienced Front of House Manager to join an aparthotel in Cape Town. This opportunity is ideal for a hospitality professional with strong leadership skills and experience overseeing reception, guest relations and daily front-of-house operations.
The successful candidate will be responsible for leading the reception team, ensuring efficient check-in and check-out procedures, maintaining service standards and delivering an excellent guest experience.
Job Description & Requirements:
- Manage the daily operations of the reception and front-of-house areas.
- Lead, support and motivate the front office team throughout each shift.
- Coordinate duty rosters and ensure appropriate staffing levels.
- Welcome guests professionally and oversee smooth check-in and check-out procedures.
- Ensure reservations, guest profiles, billing information and special requests are recorded accurately.
- Monitor arrivals, departures, room readiness and occupancy throughout the day.
- Liaise with housekeeping and maintenance to resolve room-related matters promptly.
- Handle guest enquiries, requests, feedback and complaints professionally.
- Complete shift handovers and communicate important operational information to relevant departments.
- Verify guest accounts, payments and supporting documentation for accuracy.
- Assist with cash-up procedures, departmental administration and operational reporting.
- Maintain high standards of presentation, cleanliness and organisation in all guest-facing areas.
- Implement and uphold service procedures, operating standards and internal controls.
- Previous supervisory or management experience in a hotel, aparthotel or similar hospitality environment is essential.
- Strong reception, guest relations and problem-solving skills.
- Confident leadership abilities, excellent communication and strong organisational skills.
- The ability to remain composed and make sound decisions in a fast-paced environment.
- Experience with hotel reservation systems or property management systems (PMS) will be advantageous.
- A professional appearance and a flexible, service-driven approach.
- Willingness to work shifts, weekends and public holidays when operationally required.
Package
- Salary: R10 000 – R15 000 depending on experience
- Accommodation: Live-out
