Hospitality and Outdoor
Starting Date: Immediate
Establishment: Guest House
Hospitality and Outdoor – New Vacancy – FOH Co-Ordinator
Guesthouse – Ballito – KZN
A guesthouse in Ballito is seeking a polished and highly organised FOH Co-Ordinator to deliver warm, personalised hospitality. This hands-on role suits a confident professional who can manage reception, reservations and guest-facing operations while supporting a small, service-driven team.
Job Description & Requirements:
- Welcome local and international guests warmly and create an excellent first and lasting impression.
- Conduct efficient check-ins and check-outs, explain guesthouse facilities and assist guests with enquiries, requests and special occasions.
- Manage telephone, email and online reservations, including booking confirmations, rates, room allocations, arrival details and guest requirements.
- Maintain accurate guest profiles, correspondence and preference records to support personalised service.
- Prepare guest accounts, invoices and supporting documents, process cash and card payments and complete reconciliations accurately.
- Handle guest concerns calmly and professionally, resolving issues promptly or escalating them to management when appropriate.
- Communicate arrivals, departures, room changes and special requests to housekeeping, maintenance, food and beverage and management.
- Monitor room readiness and ensure reception and guest areas remain clean, organised and presented to luxury standards.
- Coordinate restaurant bookings, transport, activities and other concierge arrangements using good local knowledge.
- Assist with breakfast service, functions, guesthouse events, stock control and opening or closing procedures where required.
- Promote suitable guesthouse services, packages, room upgrades and value-added offerings.
- Minimum 2–3 years’ experience in front office, reception, guest relations or a similar hospitality position, preferably in a luxury guesthouse, boutique hotel or lodge.
- Previous experience with reservations, check-ins, check-outs, invoicing and payment processing is essential.
- Working knowledge of a property management or reservations system and Microsoft Office.
- Excellent written and verbal communication, administration, organisation and time-management skills.
- Professional appearance, warm manner, strong attention to detail and the ability to work independently under pressure.
- Must be flexible to work shifts, weekends and public holidays.
- A hospitality qualification and valid driver’s licence would be advantageous.
- Must be able to speak both English and Afrikaans fluently
Package
- Salary: R 15 000 – R 25 000 pm
- Accommodation: Live-out
Start Date: Immediate
