Hospitality and Outdoor
Hospitality and Outdoor- New Vacancy- Experienced Guest Liaison
Boutique Hotel – West Coast
5-star luxury Boutique Hotel on the West Coast is seeking an experienced Guest Liaison professional to join its exceptional hospitality team. This is an exciting opportunity for a passionate guest relations expert who understands the importance of delivering personalized service and creating unforgettable guest experiences. The successful candidate will be responsible for ensuring every guest receives a warm welcome, immediate assistance, and professional support throughout their stay.
The ideal candidate will have a strong background in luxury hospitality, guest services, and relationship management. You will act as the primary point of contact for guests, handling requests, resolving concerns efficiently, and maintaining the highest standards of service excellence. A proactive approach, outstanding communication skills, and the ability to anticipate guest needs are essential for success in this role.
This position offers the chance to work in a world-class resort environment where attention to detail and exceptional service are highly valued. Candidates who thrive in fast-paced hospitality settings and have a genuine passion for guest satisfaction are encouraged to apply.
Job Requirements & Description
- Proven experience as a Guest Liaison, Guest Relations Officer, or similar hospitality role
- Strong luxury hospitality and guest relationship management experience
- Previous experience within a 5-star hotel, lodge, or resort environment
- Excellent verbal and written communication skills
- Ability to build strong relationships with guests from diverse backgrounds
- Strong problem-solving and conflict-resolution abilities
- Professional presentation and customer-focused approach
- Ability to work flexible shifts, weekends, and public holidays
- High attention to detail and organizational skills
- Proficiency in hospitality management systems is advantageous
- Welcome and assist guests throughout their stay
- Ensure exceptional guest satisfaction at all times
- Manage guest requests promptly and professionally
- Address and resolve guest concerns effectively
- Coordinate with operational departments to deliver seamless service
- Build and maintain positive guest relationships
- Anticipate guest needs and exceed expectations
- Monitor guest feedback and contribute to service improvements
Package:
- Salary: Market Related
- Live- Out
Start Date
- ASAP
