Reservationist

Luxury Resort – Mozambique (Position based in Johannesburg – Houghton)

Requirements:

• Minimum 2/3 years Reservationist / Receptionist experience within the Hotel/Lodge/Resort industry.
• Experience in managing reservations for a group of properties preferable.
• Excellent communication and interpersonal skills.
• Ability to handle a fast-paced work environment while maintaining attention to detail and accuracy.
• Keen understanding of turnaround times when communicating with guests and agents.
• Strong organizational and time-management skills.
• Demonstrated ability to work effectively in a team environment and provide timely and professional services to guests.
• Strong Opera Skills.
• Microsoft Office Skills.
• High communication skills, verbal and written.
• OTA – responses.
• Attention to Detail.

Description:

• Making reservations for the Reserve and preparing rate proposals.
• Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
• Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
• Up-selling, when appropriate, by informing guests of special packages, or higher room category.
• Assist & maintain an efficient administration system within the department.
• Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
• You may be required to manage room blocks and all sizes of group bookings.
• Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
• Inform other departments and follow up with regards to special instructions / facilities.
• Establish and quote rates within the limits of the authorized rates negotiation procedure.
• Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
• Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
• Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
• Report any rate, system discrepancy to the Reservations Manager and all overbookings.
• Escalate all complaints.

Package on offer:

• R17-R20k pm.

Starting Date: ASAP. 

To Apply: Elmarie@hospitalityandoutdoor.co.za