Hospitality & Outdoor – New Vacancy – Lodge Support Manager

Office based – Hluhluwe

Bring your lodge management experience to an office setting where you can make a real impact behind the scenes. As a Lodge Support Manager, you’ll support multiple lodges by coordinating tasks, managing incidents, and ensuring smooth operations from a central office. This role is ideal for someone with hands-on lodge experience who is ready to step into a strategic, office-based position within the hospitality industry.

Requirements:

• Degree or equivalent from a reputable & recognized Hotel School (Beneficial)
• Minimum 2-3 years’ experience as a junior manager in a 4/5 star lodge (Essential)
• Good understanding of all functions within a lodge operation
• Excellent Customer Relations
• Professional and well-groomed
• MUST be of sober habits
• Exceptional organizational skills and keen attention to detail
• Strong communication and interpersonal abilities
• Capability to work under pressure and respond quickly to communication requests
• Proficiency in using digital communication tools and email
• Adaptability and a deep understanding of the ecotourism sector
• Commitment to maintaining accurate records and data integrity
• Strong problem-solving skills and the ability to think critically

Responsibilities:

• Promptly acknowledge and respond to alert messages and emails
• Engage with clients quickly to establish strong and reliable relationships
• Ensure situational awareness by accurately gathering and sharing incident information
• Maintain comprehensive documentation of all notifiable events to support effective risk management
• Provide guidance on the proper reporting and categorization of notifiable events
• Communicate incidents, their implications, and associated risks clearly and effectively
• Coordinate incident responses, provide timely updates, and keep all stakeholders informed
• Manage task-related information connected to incidents

Package on Offer:

• R12 000 – R15 000 per month depending on experience
• Live-in

Start Date: ASAP

To Apply Email tannith@hospitalityandoutdoor.co.za