New Vacancy – Lodge Manager 

Western Cape 

Requirements 

• Tertiary Qualification in a relevant Hospitality field (Essential) 

• At least 2 years similar Management experience in a 5* luxury lodge environment (Essential) 

• Excellent understanding and execution of all aspects of the lodge operation (F&B, FOH, Finance, HR, Operations, Field, Maintenance etc) 

• Busy, hands on individual, who leads by example and likes to upskill the workforce 

• Excellent communication skills (Fluent English Essential)- verbal and written 

• Excellent Computer Literacy – MS Office, POS systems, Reservations systems  

• Professional and well groomed 

• Proven record of working effectively with staff  

• Driver’s license essential 

Duties 

• Ensure exceptional guest service and satisfaction. 

• Handle guest complaints and resolve issues promptly. 

• Oversee concierge services and coordinate special guest requests. 

• Welcome and check-in guests, ensuring a warm and personalized experience. 

• Conduct performance evaluations and provide ongoing training and development. 

• Foster a positive and motivated work environment among the staff. 

• Creating an exceptional fine dining experience that embodies excellence. 

•  Ensuring that the food reaches the utmost standard of excellence in terms of quality.  

•  On-the-job training of service staff. 

• Oversee daily operations of the lodge, ensuring smooth and efficient functioning. 

• Implement and maintain standard operating procedures. 

• Ensure compliance with health and safety regulations. 

• Oversee inventory management and procurement processes. 

• Ensure the lodge is well-maintained, neat and clean. 

• Coordinate with maintenance teams for regular upkeep and repair of facilities. 

• Implement sustainability and eco-friendly practices. 

• Build and maintain strong relationships with guests to encourage repeat business. 

• Collect and analyze guest feedback to improve services and facilities. 

• Oversee the planning and execution of events and activities for guests. 

• Maintain high standards of quality in all aspects of lodge operations. 

• Conduct regular inspections to ensure compliance with 5-star standards. 

• Develop long-term strategies for the growth and development of the lodge. 

• Implement innovative ideas to enhance guest experiences and lodge offerings. 

•  Manage staff in terms of discipline. 

Package on offer 

• Salary: R 25 000- R 35 000 depending on experience 

• Live out 

• Other company benefits 

Starting Date: ASAP  

To Apply: claire@hospitalityandoutdoor.co.za