Lodge Host

5* Safari Lodge – Madikwe, North-West

Great position for an ambitious youngster to use their skills and personality to make guests stay memorable. Host responsibilities include greeting guests and hosting them during all meal and tea times as well as bush stops. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience and relaxing stay, from the moment they arrive till their departure, ensuring excellent customer service.

 

Requirements:

  • Matric (Essential). Tertiary qualification in hospitality very beneficial.
  • At least 2 years’ experience in a similar guest facing position (Host, guest relations, FOH etc)
  • Understanding of 5* Lodge standards especially F&B
  • Familiarity with health and safety regulations
  • Experience in managing staff on shift
  • Proven customer-service skills – Friendly, bubbly personality, enjoys interacting with guests professionally
  • Excellent communication skills- written and verbal
  • Strong organizational skills with the ability to monitor the entire dining and bar area.
  • Flexible with the availability to work in shifts as needed.
  • Energetic and Passionate in their approach

 

Responsibilities:

  • Check in of guests- discuss all booking details – activities, dietaries, rules etc
  • Show them the property and their accommodation
  • Provide menus and pay attention to dietary requirements or requests – Communicate with the Chef and service staff.
  • Host during meal times and ensure guests are properly looked after.
  • Coordinate seating options, depending on guest numbers and weather.
  • Always maintain a clean guest area and facilities.
  • Cater to guests who require extra attention (e.g. children, elderly)
  • Answer incoming calls and address customers’ queries.
  • Assist wait staff as needed.
  • Ensure all maintenance are up to date and any issues reported and followed up on.

 

Package:

  • Salary: R7500
  • Accommodation onsite- unfortunately no pets or dependents
  • Other company benefits (meals etc)

 

Start Date: ASAP

 

To Apply: melinda@hospitalityandoutdoor.co.za

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