New Vacancy – Guest Services Supervisor

5 Star Luxury Lodge – Sabi Sands, Mpumalanga

Requirements: 

• Experience in 5-star establishments (preferred).
• Relevant qualification in Hospitality or Tourism
• Valid driver’s license.
• Hosting experience (e.g., maître d’, waiter, barman, events coordination).
• Fluent in English (spoken and written).
• Wine knowledge is advantageous.
• Passionate about people and skilled in engaging conversation.
• Sociable, confident, and skilled in guest hosting and interaction.
• Strong communication, planning, and organizational skills.
• Detail-oriented with the ability to anticipate guest needs.
• Well-groomed, with high personal hygiene standards.
• Realistic expectations of bush life.

Responsibilities:

• Act as the primary host, ensuring an exceptional guest experience from arrival to departure.
• Maintain high hosting standards, including overseeing service.
• Ensure a constant presence in guest areas.
• Serve drinks at the bar and during meals.
• Organize and host occasional bush functions.
• Perform pre-arrival room checks to ensure standards are met.
• Liaise with lodges and departments to coordinate guest movements and requests.
• Collaborate with the team to plan duties and provide mutual support.
• Support other lodge operations when not directly engaged with guests.
• Uphold hygiene and cleanliness standards in compliance with statutory requirements.

Package on Offer:

• R 9000 per month depending of experience
• Accommodation (possibly shared)
• Meals provided while on duty.
• 50% company contribution toward medical aid and pension fund
• Share in gratuities
• Uniform allowance
• Leave cycle: 4 weeks on, 2 weeks off.

Starting Date: ASAP

To Apply: tannith@hospitalityandoutdoor.co.za