New Couple Vacancy – Guest Services Supervisor and Trails guide 

Hazyview, Mpumalanga 

 

Requirements 

Trails Guide 

• 3-5 years previous guiding experience in a 5-star establishment (Essential) 

• Legal aspects of being a trails guide 

• NQF 4 Field Guide Qualification 

• First Aid level 1  

• Driver’s License and PDP  

• DEAT / NDT registered 

• Astronomy knowledge 

• 4X4 experience 

• Passionate about nature, animals, conservation and the environment 

• Hosting experience 

• Stock/ Equipment control 

• Vehicle Maintenance  

• Tracker management 

 

Guest Services Supervisor 

• Experience in 5-star establishments (preferred). 

• Relevant qualification in Hospitality or Tourism 

• Valid driver’s license. 

• Hosting experience (e.g., maître d’, waiter, barman, events coordination). 

• Fluent in English (spoken and written). 

• Wine knowledge is advantageous. 

• Passionate about people and skilled in engaging conversation. 

• Sociable, confident, and skilled in guest hosting and interaction. 

• Strong communication, planning, and organizational skills. 

• Detail-oriented with the ability to anticipate guest needs. 

• Well-groomed, with high personal hygiene standards. 

• Realistic expectations of bush life.
   

Duties 

Trails Guide 

• Provide an entertaining and educational safari experience for guests while meeting and exceeding their expectations. 

• Deliver an interpretive wildlife experience which covers a broad range of interests and includes a holistic appreciation of the environment 

• Host guests and ensure that all their needs and requests are met and exceeded   

• Guide guests on nature walks, ensuring that all guests are offered a walking opportunity 

• Ensure that all safety precautions are taken for guests on game drives and walks 

• Maintain regular communication with the Lodge Managers informing of any changes regarding guest activities and addressing any concerns proactively and constructively 

• Drive respectfully and carefully, maintain focus on ecological sensitivity, adhere to speed limits, and report any issues with vehicles immediately 

• Maintain all equipment pertaining to the guiding team 

• Strictly adhere to all regulations stipulated in the guiding SOPs for the region 

• Contribute to any reports which may be the responsibility of the field team 

• Keep abreast of current conservation issues 

• Continuously build field knowledge and contribute to the development of the team 

• Good conversational command of the English language 

• An exuberant, outgoing, friendly personality and must love the bush 

• A sincere and comfortable approach to guest interaction 

• An ability to read guests and manage their expectations 

• Confident and comfortable in a diverse, multi-cultural environment 

• Conversant and well-informed in global current affairs 

• Passionate about creating memorable experiences for individuals 

• The ability to provide quality game drives  

• The ability to maintain the required levels of service 

• Drive, enthusiasm and commitment; high levels of self-motivation 

• A feedback-fit nature 

• A high degree of professionalism; a neat and presentable appearance 

• Very good timekeeping habits 

• Effective teamwork  

• A willingness to learn and adapt guiding style to suit the interpretive experience 

 

Guest Services Supervisor 

•  Act as the primary host, ensuring an exceptional guest experience from arrival to departure.   

• Maintain high hosting standards, including overseeing service. 

• Ensure a constant presence in guest areas. 

• Serve drinks at the bar and during meals. 

• Organize and host occasional bush functions. 

• Perform pre-arrival room checks to ensure standards are met. 

• Liaise with lodges and departments to coordinate guest movements and requests. 

• Collaborate with the team to plan duties and provide mutual support. 

• Support other lodge operations when not directly engaged with guests. 

• Uphold hygiene and cleanliness standards in compliance with statutory requirements.
   

Package on offer 

• Basic salary depending on experience 

• Benefits: Live-in; Meals; Medical Aid contribution; Pension Fund contribution  

• Gratuities 

 

Starting Date: December 2024/ January 2025 

 

To Apply: claire@hospitalityandoutdoor.co.za