Guest Relations Manager

Luxury Resort – Mozambique

The primary focus of the Guest Relations Manager is to cultivate activities & experiences from conception through to completion, providing outstanding customer service and organising memorable experiences that meet quality expectations – across the resort.

Requirements:

• Must sell resort activities to clients
• Help to setup meals, activities etc.
• Must be very good with guests
• Beach resort experience preferred
• 4/5 star experience (ESSENTIAL)
• Tertiary qualification highly advantageous
• Management Experience in a multi – space environment (3 years)
• Strong working knowledge of related computer software, including restaurant management software.
• Ability to forecast events and activities operational needs. (Manpower, Stock, Operating equipment
• Skilled project manager

Description:

• Responsible for the planning and smooth execution of all Resort Activities.
• Provide a seamless service in the coordinating and evaluating of all Resort Activities.
• Financial and systems knowledge
• Put the needs and expectations of guests first and prioritize
• Set up prior to service and adhere to the opening and closing duties.
• Adhere to & implement all the policies, procedures, rules and regulations
• Hosting Site Inspections when required
• Relationship building with clients & suppliers
• Handling and resolving costumer complaints timeously while providing feedback to management
• Continuously creating and enhancing current experiences that attracts footfall and create memorable guest experiences staying relevant to market change.

Package on offer:

• R 17 000 pm with live in and meals

Starting Date: ASAP.

To Apply: Elmarie@hospitalityandoutdoor.co.za