New Vacancy – Front Office Manager

4 Star Hotel – Cape Town

Requirements:

• Grade 12 and a relevant qualification.
• 2-3 years’ experience in a 4/5-star hotel.
• Customer service background.
• Budgeting and cost control skills.
• Strong people management and coaching abilities.
• Consistent, fair leadership style.
• Excellent hosting and guest engagement skills.
• Strong communicator with team and guests.
• Results-driven and focused on high standards.
• Proactive and aligned with business goals.
• Committed to service excellence.
• Team player who can work independently.
• Organized with strong admin skills.
• Able to meet deadlines and handle pressure.

Responsibilities:

• Ensure guest satisfaction throughout their stay.
• Handle duty management and guest interactions.
• Maintain front office standards and procedures.
• Achieve budget targets and control costs.
• Ensure team is knowledgeable about on-site and local services.
• Train, develop, and lead the front office team.
• Foster relationships with other departments.
• Reconcile guest charges, deposits, and commissions.
• Handle admin tasks like guest feedback, reports, forecasts, and day sheets.

Package on Offer:

• Market Related – Depending on experience

Start date:  ASAP

To Apply:  tannith@hospitalityandoutdoor.co.za