How does the Service Bundles work?

The service bundles have been created to save the client time and money on a monthly basis. An application form is completed which establishes an agreement between us and the client for a specific timeframe (Minimum of 1 month). On this application form, the client indicates what services they would require; Storage, weekly delivery, Johannesburg delivery, Procurement.

There are 3 bundles to choose from and based on the services selected, discounts are provided. All bundles will depend on the services selected, and will be calculated based on the lodge’s location.

Can you make use of the services without a monthly agreement?

Yes, all services except for storage, can be offered on a “single use” basis.

When collecting / receiving our orders, do you ensure that everything that has been ordered is indeed delivered and in good condition?

Yes definitely, we will ensure that all items on the statement/delivery note is checked and confirmed, and will do the same on delivery to/ or collection from the lodge.

When collecting / receiving our orders do you check them to ensure that the supplier has supplied what we have ordered before the stock comes all the way out to us?

Yes definitely, we will ensure that all items on the statement/delivery note is checked and confirmed and will do the same on delivery to/ or collection from the lodge.

 We normally try and ensure that our orders are ready, and just need to be collected from the supplier, however, sometimes the supplier fails at having the order ready, and the logistics service gets to the supplier and needs to assist with the co-ordination of ensuring the items are made ready, creating a delay. Will there be an extra charge for this?

We will gladly assist with coordination of pickups and logistics; we will however expect suppliers to deliver items to the Lo(d)gistics Hub where/if possible. Within reason, no additional charges will be incurred with the delays.

On what days do you deliver/collect?

Johannesburg trips: Mondays and Tuesdays
Delivery/collection from Lodges: Wednesdays-Fridays

How big is the 12m container, measured in m2?

The 12 m container is 24m2; 12m long, 2.4 m wide and 2.4 high.

Will you take items out for us, and get them to relevant suppliers / courier services?

We will be able to take the items out yes. Delivery dates to the courier company and suppliers will however depend on our weekly delivery schedule. We do however expect suppliers to collect items from the Lo(d)gistics Hub where possible.

Do you charge additional fees for purchasing items for us in town?

Yes, that is where our procurement fee comes in, which will either be 10%, 15% or 25%, depending on the service bundle selected.

If you collect our orders which are ready, do you charge a collection fee on this?

If you have a service bundle agreement with us, there will be no charge. If not, a daily collection fee will apply.

What insurances do you have to cover our goods? Goods in transit and whilst being warehoused?

We do have insurance on vehicles in transit as well as items stored, to the amount of R 50 000 per load transported, and R 40 000 per container. We would however encourage all clients to have expensive items insured separately, such as art or valuable goods.

What happens if the month consists of 5 weeks?

You only get charged for the month, in other words for 4 weeks.

What size vehicle will they utilize to bring in our goods?

We use delivery bakkies and 3 ton trailers.

What is their span for collecting items in the area? Hazyview, Nelspruit and White River?

Collecting of items will be in the Nelspruit/White River area mainly, depending on the load , we might be able to collect at Hazyview as well. This however will not always be guaranteed as the delivery vehicle will leave early to get the items to the relevant lodges.