Director of Front Office

Luxury Hotel – Cape Town

The Director of Front Office is to assume full responsibility for the overall Front of House property operations, which include Reception, Guest Relations & Retail. Large luxury Hotel experience is essential!

Requirements:

Must have experience in senior Front Office / Hospitality Management positions minimum 5-8 years. (Essential)
Ample knowledge of MS Office Suite.
Sound experience and proven track record of having made targets.
Excellent product and market knowledge, including international trends.
Great knowledge of product and supply.

Description:

To assume full responsibility for the overall Front of House property operations, which include Reception, Guest Relations, Retail.
Meet with the General Manager as required and update on property operations.
To maintain and ensure the good will of the brand at property level.
To be a key ambassador of the property and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
To ensure the developed property standards are upheld and maintained.
To ensure the departmental management personnel of the property is up to the standard, ensuring a streamlined and effective structure in line with hospitality trends.
To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed.
To have weekly one on one meetings with all HODs reporting directly.
To assist in the event that one of the management or HOD positions is vacant.
To assist in achieving the best procurement agreements for the property.
To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
To implement training and facilitate.
To provide effective leadership through professional man-management and encouragement of all subordinates, including mediation.
To drive and monitor the effective implementation and execution of the property Performance Management and Succession Planning processes.
To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.
Assist in establishing and supporting community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.

Package on offer:

R 37 000 – R40 000 & company benefits

Starting Date: ASAP.

To Apply: Elmarie@hospitalityandoutdoor.co.za

Director of Front Office – Cape Town

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